FAQ
This section outlines key information about Mentauno’s payment policy, order tracking, cancellations, delivery timelines, shipping costs, and return policy. The answers below reflect the store’s current procedures and are intended to provide clear, practical details to support your purchasing experience.
A complete list of available payment options is provided on our Payment Policy.
To track your order, go to the Track Your Order page and enter your tracking number. This page provides the latest shipping status and delivery updates for your order.
To cancel an order, contact us promptly at support@mentauno.com. Cancellations are only possible if the order has not yet entered the processing stage.
For information about Order Cut-Off Time, Order Processing Time, Package Transit Time, and Total Delivery Time, please refer to our Shipping Policy.
Mentauno offers free shipping within the United States.
Items can be returned within 30 days of delivery.
