Privacy policy

Mentauno ("we," "us," "our"), operated by OOAK GROUP LLC, operates this online store to provide you with a curated fashion shopping experience. Our store is powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit mentauno.com, make a purchase, or otherwise interact with our services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the handling of your personal information.

Please read this Privacy Policy carefully. By using our services, you acknowledge that you have read and understood this policy.

1. Personal Information We Collect

Depending on how you interact with our services, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, email address, and phone number
  • Financial information: payment card details and transaction confirmation, processed by our payment providers
  • Account information: username, password, and preferences
  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged
  • Communications: messages and information you provide when contacting customer support
  • Device and usage information: IP address, browser type, operating system, pages visited, time spent on site, and referring URLs
  • Marketing preferences: email and communication opt-in and opt-out status

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies, log files, pixels, and similar technologies when you browse our site
  • From third-party service providers such as payment processors, analytics platforms, and shipping partners

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders, including payment processing, shipping, and delivery
  • Communicate with you about your orders, account, and our services
  • Provide customer support and resolve issues
  • Send you promotional emails and marketing communications where you have given consent or where permitted by applicable law
  • Detect and prevent fraud and unauthorized activity
  • Improve and optimize our website and services
  • Comply with legal obligations

4. How We Share Your Personal Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider — learn more at https://www.shopify.com/legal/privacy
  • Payment processors and fraud prevention services to complete your transactions securely
  • Shipping and logistics partners to fulfill and deliver your orders
  • Analytics providers such as Google Analytics to understand site usage
  • Advertising partners such as Meta/Facebook Pixel, TikTok Pixel, and Google Ads to show you relevant advertisements
  • Legal and regulatory authorities where required by law, court order, or legal process

We do not sell your personal data to third parties for monetary compensation.

5. Behavioral Advertising

We use your browsing and purchase data to show you relevant advertisements across third-party platforms. You can opt out of targeted advertising through the following links:

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information.

California Residents (CCPA/CPRA): You have the right to know what personal information we collect and how it is used and shared, to delete personal information we hold about you subject to certain exceptions, to correct inaccurate personal information, to opt out of the sale or sharing of your personal information for targeted advertising, and to non-discrimination for exercising your privacy rights.

To opt out of the sale or sharing of your personal information, please visit our dedicated opt-out page at mentauno.com/pages/data-sale-opt-out or click the link in our website footer.

To exercise any other rights, please contact us via mentauno.com/pages/contact and we will respond within 45 days as required by California law.

7. Personal Information Disclosed in the Past 12 Months

In the past 12 months we have disclosed the following categories of personal information for business purposes:

  • Identifiers such as name, email, address, and IP address — shared with Shopify, payment processors, and shipping partners
  • Commercial information such as order history and products purchased — shared with Shopify and analytics providers
  • Internet activity such as browsing behavior and ad interactions — shared with advertising partners including Google, Meta, and TikTok

We have not sold personal information of individuals under the age of 16.

8. Cookies

We use functional, performance, and advertising cookies. These help the website function properly, remember your preferences, and display relevant ads. You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect site functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for up to 7 years for accounting and legal compliance purposes.

10. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information. All payment data is processed using SSL/TLS encryption and is handled by PCI-DSS-compliant payment processors. No system is completely secure and we cannot guarantee absolute security.

11. Children

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us via mentauno.com/pages/contact for immediate deletion.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the date at the top of this page. Continued use of our services after updates constitutes acceptance of the revised policy.